Contact Our Support Specialists
If you need help with your account, payments, technical issues or general feedback, our support team is here to assist. We cover registration, verification, deposits, withdrawals and bonus questions. For urgent matters use live chat or call us; for document uploads and detailed enquiries email the team and we will reply promptly, usually within one business day. We’ll keep you informed until your issue is resolved. All communications are treated confidentially.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat (24/7) / Email reply under 24 hours |
| General enquiries | [email protected] / Billing and corporate queries / Mon-Fri response |
| Affiliate enquiries | [email protected] / Partnership and marketing team |
| Phone | +44 20 7946 0824 / Phone support Mon-Fri 09:00-18:00 |
| Working hours | Live chat 24/7 / Email support Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. This helps our team locate your case quickly and respond with any next steps or verification requests.
Send Us a Message
Response Time
Support requests are normally handled promptly. Most enquiries are answered within one business day, while more complex cases may take longer depending on the issue, required checks and any third-party responses. For quicker help use live chat or email [email protected] with your account ID so we can review your case faster.
Feedback
We'd love to hear from you about your experience at Britsino. Send feedback, suggestions or ideas to help improve the site and services. All messages are reviewed carefully by our team and used to shape updates, fixes and new features. Your input helps us improve account features, promotions and mobile usability, so please get in touch and tell us what we could do better.